Shipping Information:

Most orders are shipped out within 1-3 business days. Some of our items are shipped directly from the manufacturer and may take a little longer to ship.

We ship via USPS Priority and UPS Ground. The map below provides approximate transit time for UPS ground once your order has shipped. We also offer 2 day express shipping for an additional charge. USPS Priority Mail generally has a transit time of 2-3 days once the order has shipped.



Shipping Rates are as follows:

Amount	Ground	2-Day Express
$0-$25	$7.95	$18.95
$25.01 to $50	$8.95	$19.95
$50.01-$100	$9.95	$21.95
$100.01-$150	$10.95	$22.95
$150.01+	$12.95	$24.95

International Shipping Policy:
All orders to Canada are shipped USPS International for a flat rate of $19.95. We also ship USPS International to the following countries: Australia, Austria, Belgium, China, Costa Rica, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Korea, Mexico, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland,the United Kingdom and Venezuela for a flat rate of $39.95. It is the customer's responsibility to pay all brokerage fees, taxes, custom charges and duty fees. Free shipping offer is not available for orders shipped internationally. Please note that international orders may take longer to ship from our warehouse.

An order can not be canceled once it has shipped to you. If the order has shipped and is refused, the customer will be responsible for shipping fees, a 20% restocking fee and will receive store credit only.

Please note that all shipping times are estimates.

Transfer of risk and title:
Once an order ships it becomes pursuant to a shipment contract. This means that once Stella Baby passes your items on to the shipping company, the risk of loss and title becomes your responsibility. In the unlikely event that a package is lost, we will work with you to resolve the situation but ultimately the resolution is between you and the shipping company.

Returns and Exchanges:

We want you to be happy with your purchases. If you need to return or exchange an item, please follow the instructions below.

Returns must be postmarked within 21 days of receiving your purchase. Returned items must be in new, unworn condition with the original tags attached. Please contact us at returns@stellababy.com for a return authorization number. Please write the return authorization number on the outside of the package and mail insured to:

Stella Baby
Attn: Returns
99 Tanglewood Cove
Blue Ridge, GA 30513

Once we receive the return, we will process your refund. Refunds can only be processed to the same credit card used for your purchase. Shipping charges are non-refundable. Items received as gifts and sale items are eligible for store credit only. Gift certificates, skin care, crib bedding and diaper bags are all Final Sale.

Due to limited inventory on select items, the best way to make an exchange is to place an order for the item you want and return the unwanted item. You will be charged for the new item when it ships and you will be refunded for the unwanted item when we receive it back.

Stella Baby is not responsible for items damaged during washing or dry cleaning or the fit of an item after the 21 day return period. Please make sure to insure your return as we are not responsible for damages or lost packages when returning items.

Items returned without a return authorization number or after the 21 day return period will be eligible for store credit only. No returns will be accepted after 30 days.

FAQs:

1. What forms of payment do you accept?
We accept Mastercard, Visa, Discover, American Express and PayPal. We are not able to accept checks or money orders at this time.

2. Will I pay sales tax?
Sales tax of 7% will only be charged to orders shipping to an address in Georgia. All orders shipped outside of Georgia will not be subject to sales tax.

3. Do you have a printed catalog?
Due to our inventory always changing and new items constantly arriving, we can not offer a printed catalog. All of our items for sale can be viewed online.

4. Do you offer gift wrap?
Stella Baby can gift wrap most orders for a charge of $4.95 per order. You may include a gift message with your order. This process is done at checkout. We will not include pricing or payment information on the receipt/packing slip.

5. I received an item as a gift, can I return or exchange it?
Items received as gifts can be returned for store credit. We also allow gifts to be returned for store credit up to 30 days after purchase.

Have a question not answered here? Please email us at service@stellababy.com and we will be happy to help you.

Contact Us:

The best way to contact us is through email at service@stellababy.com. We respond to emails in a timely manner. To contact us by phone call (706)946-6959.

All mailing correspondence should be addressed to:

Stella Baby
99 Tanglewood Cove
Blue Ridge, GA 30513

Please direct all press inquiries and new product submissions to Attn: Richard Jones at the address above or through email at richard@stellababy.com.